Impekkable, an award-winning healthcare consulting and hospital management firm is looking for a Remote Collections Supervisor to join its team. The ideal candidate will have a background and experience with denials and complex claims.

Full-time, permanent position
100% Remote

JOB DETAILS

We are looking for a strong, dedicated Collection Supervisor to lead, motivate, and inspire our collections team. The ideal candidate will have a strong background in debt recovery, excellent leadership skills, and an exceptional eye for detail. In this role, you will be responsible for overseeing the day-to-day operations of the collections department, ensuring all activities are conducted in compliance with all healthcare and company policies and regulations.

Along with overseeing the team, you will be responsible for developing and implementing strategies to improve collection rates, reduce delinquency, and enhance client satisfaction. Training and mentoring the collections team, monitoring their performance, and providing regular feedback to achieve goals and targets will be a large part of this position. Additionally, you may be asked to step in and help, handle escalated cases, negotiate payment plans, and collaborate to resolve issues that could arise.

ESSENTIAL FUNCTIONS

• Performs all duties inherent in a supervisory role.
• Experience with denials and complex claims to perform collection functions and manage team.
• Oversee daily operations of the collections department.
• Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
• Develop and implement strategies to improve collection rates.
• Ensure compliance with company policies and legal regulations.
• Train and mentor collection agents.
• Monitor and evaluate the performance of collection agents.
• Handle escalated collection cases.
• Negotiate payment plans with customers.
• Collaborate with other departments to resolve issues.
• Prepare and present regular reports on collection activities.
• Maintain accurate records of all collection activities.
• Identify and address areas for improvement in the collections process.
• Ensure timely and effective communication with customers.
• Manage and update customer accounts.
• Implement and monitor collection policies and procedures.
• Provide regular feedback to collection agents.
• Assist in the recruitment and selection of new collection agents.
• Stay updated on industry trends and best practices.
• Ensure high levels of customer satisfaction.
• Develop and maintain relationships with key stakeholders.
• Manage the collections budget and resources effectively.

EDUCATION/EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Strong knowledge of debt collection laws and regulations.
• Excellent leadership and team management skills.
• Proven experience as a Collections Supervisor or similar role.
• Outstanding communication and negotiation skills.
• Commitment to continuous improvement and professional development.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office and collection software.
• Strong attention to detail.
• Ability to handle sensitive and confidential information.
• Excellent organizational and time management skills.
• Ability to develop and implement effective collection strategies.
• Experience in training and mentoring staff.
• High level of professionalism and integrity.
• Strong customer service orientation.
• Ability to work under pressure and meet deadlines.
• Ability to handle escalated cases effectively.
• Knowledge of financial and accounting principles.
• Ability to prepare and present reports.
• Experience in budget management.